Refund and Return Policy

At Chevin Gifts, we want you to be completely satisfied with your purchase. If there is any issue with your order, we’re here to help.

Contact Us
If you wish to discuss an item you have received, please contact us within 14 days of delivery at hello@chevingifts.com. Our business address is:
Chevin Gifts, 12 Renton Lea, Guiseley, West Yorkshire, LS20 8LU.

Damaged or Faulty Items

If your item arrives damaged, please email us at hello@chevingifts.com within 14 days. Include:

  • A clear description of the damage
  • Photographs of the item and packaging

Once we assess the issue, we will inform you if the item needs to be returned. If a return is necessary:

  • You will receive a full refund, including the original postage costs.

Change of Mind Returns

If you have changed your mind, you may return the item within 14 days of receipt. To qualify for a refund:

  • The item must be returned in its original condition and packaging.
  • You will be refunded the cost of the item only (postage costs are not refunded).
  • We reserve the right to deduct an appropriate amount if the item is not returned in a resalable condition.

Return Process

If a return is approved, we will provide instructions on how and where to send your item. Please note:

  • Return postage is the responsibility of the customer unless the item is damaged or faulty.
  • We recommend using a tracked service, as we cannot be held responsible for items lost in transit.

Refunds

Refunds will be processed to your original payment method within 5–7 business days of receiving the returned item, or upon confirmation that no return is required.

If you have any questions, please contact us at hello@chevingifts.com.